On October 8th, the Paris Court of Appeal ordered SFR to send a letter to certain subscribers informing them that they can unilaterally terminate their fixed Internet access contract. Capital tells us that if the operator resists, it will have to pay 500,000 euros for each day of delay.
This legal procedure was initiated in January 2018 by its competitor Free. Indeed, although a decree has regulated the use of the word fibre since 2016, SFR has continued to maintain a certain vagueness in its commercial offers.
It is also accused of using the term FttB (Fiber to the Building) since, in some cases, its fiber does not go all the way down to the bottom of the building but only into a street cabinet.
Today SFR claims to have 3.1 million end-to-end fibre optic customers (FttH) and 13.8 million lines eligible for Very High Speed broadband.
Source : 01net