It is now the turn of the professionals in charge of connection to commit themselves to solving the problem posed by the lack of maintenance or connection to the fibre. They have committed, through the signing of a charter of good practice, to put an end to what the public authorities see as a major obstacle to the adoption of fibre in the country.

A series of commitments including that of limiting themselves to a single level of subcontracting, "with particular attention to the status and qualifications" of the subcontractors employed.

This is a challenge given that "cascading" subcontracting is often blamed for defects in the quality of connections. The signatory companies of this charter, representing 70% of the sector's players, have also undertaken to encourage the use of local employment and to support the training of their employees through the implementation of actions dedicated to initial training or skills upgrading.

These include Axians, Circet, Constructel, Eiffage, ENGIE Solutions, Firalp, NGE Infranet, SADE Télécom, Groupe Scopelec, SNEF Télécom, Sogetrel, Solutions30 and SPIE CityNetworks.

Commercial operators and infrastructure operators such as Altitude Infra, Axione, Orange, TDF and XpFibre had already committed themselves at the beginning of March to a new subcontracting framework contract (also known as STOC mode, for "Sous-Traitance Opérateur Commercial") in order to put an end to these repeated abuses which are poisoning the lives of users.

Unfortunately, this problem is not new. Indeed, a working group set up by Arcep on the subject already reported in 2019 on "significant rates of malfunctions in the execution of final connection and cross-connection operations at the mutualisation point".

It cited three main difficulties to be resolved in order to put an end to the proliferation of "noodle dishes": repeated non-compliance with the rules on cross-connection at the point of mutualisation, defects in the routes taken by the optical fibre which can lead to traffic jams at the optical connection points, and various acts of vandalism at the points of mutualisation.

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Source : ZDnet

Arcep has just given its position on the quality of fiber connections. The verdict: although the split of the fiber connection sector between infrastructure operators and commercial operators has allowed a "massive acceleration" of the deployment of fiber in France, it has also led to abuses. As illustrated by the "noodle dishes" that too often overflow from civil engineering cabinets.

Indeed, for the French telecom regulator, even if the door is open to all commercial operators who request it in order to improve competition and to pull prices down, they must continue to prioritize quality over quantity.

And the STOC mode is particularly in the line of fire of the Authority. It reminds that "In this respect, the decision of Arcep is very clear: the regulatory framework fully allows an infrastructure operator to suspend the access of a commercial operator to the STOC mode in case of repeated failure on its part to comply with reasonable technical specifications and the rules of the art".

The problem of the final connection is not new. But in order to face the increasing number of reports and the rise of dissatisfaction, Infranum has just announced a major agreement between infrastructure operators and commercial operators. The operators have committed to improving the safety and quality of interventions, by reinforcing contractual procedures for the recovery of defects and by carrying out joint audits between infrastructure operators and commercial operators.

The agreement announced by Infranum provides for the collective assumption of network repair costs, according to a distribution key approved by Arcep, whereas the law stipulates that only the infrastructure operator is responsible for the proper functioning and maintenance of fiber optic connection equipment. The new framework is also accompanied by a more drastic penalty regime that can go as far as the exclusion of a subcontractor in the event of a contractual breach.

This is enough to satisfy Arcep, for whom "the current situation is difficult to understand". And to call for the commitments made by Infranum to be signed by all the stakeholders in the sector. And to remind that "these networks will be the reference fixed infrastructure for the next decades".

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Source : ZDnet

InfraNum has just announced "a major agreement between operators to improve the quality of connections and guarantee the durability of fiber networks in France". The quality of the operations of connection to the optical fiber is currently under fire, the federation of digital infrastructure manufacturers is trying to reassure. A framework has therefore been put in place and will be set out in numerous agreements between access providers and network operators... some of which have yet to be signed.

For 18 months, infrastructure operators (RO) and commercial operators (CO) have been working together to draw up these new Stoc contracts (for commercial operator subcontracting). The aim is to improve an operating mode that everyone is keen to maintain: the Internet access provider (OC) connects its subscriber, as a subcontractor of the network operator (RO).

Indeed, in the face of the influx of demand, its defenders argue that this is the most efficient way to operate in order to make things happen quickly. But not to do well, retort the detractors of the Stoc mode denouncing degradation, connection failures or access cuts.

The Stoc mode is therefore striving to make its transformation, "to improve the quality and safety of interventions, the processes and speed of connection, and the training of those involved". InfraNum therefore announces that discussions between network operators and ISPs have led to progress in three areas:

• "Improving the safety and quality of interventions", with in particular the "realization of joint audits and the introduction of sanctions that can go as far as the exclusion of a subcontractor in case of contractual failure".
• "Increase transparency" through a system for monitoring interventions and "control by an artificial intelligence system" on the side of the network operator".
• "Rebalancing maintenance costs: between ROs and COs, collective coverage of network restoration costs, according to a distribution key approved by the Arcep".

While the industry federation assures that "the first signatures have already taken place for rapid generalization and immediate implementation," it concedes, however, that this "new contractual framework" has not yet been fully deployed.

For example, network operators Axione and Altitude Infra have signed "with the majority of OCs", while things are "on the right track" for TDF. On the other hand, there is nothing on the progress of discussions with Orange and SFR, which have the particularity of being both commercial operators and network operators, particularly in public and private initiative zones.

A little more patience therefore before this new major agreement is implemented in unison on all networks and between all operators and ISPs. The interest for stakeholders is that it "avoids imposing a regulatory decision". The Arcep is currently conducting a consultation on the subject.

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Source : DegroupTest

Another thorn in the side of the digital infrastructure sector is customers' end connections to fibre optic cable. Indeed, there is growing discontent with the disruptions observed in the sharing points and the threat they pose to the sustainability of networks. Called upon to intervene more frankly, the Arcep is finally taking matters into its own hands to do something about the "noodle dishes".

At the Telconomics conference on 16th June, the Regulatory Authority said it was "extremely concerned" by the multiplication of these aberrations. To remedy this, the telecoms regulator has therefore published a "first roadmap" drawn up in consultation with the players in the sector. The objective is to give infrastructure operators the possibility to better control interventions on their networks. They will thus be able to report, or even deregister, unscrupulous subcontractors mandated by commercial operators.

Sébastien Soriano, President of the Authority, explains that the aim is to "prevent a few black sheep from destroying the highly professional work of most of the other subcontractors". A first step that will not settle all the questions, such as those of recruitment, the pricing of these interventions, or the differences in connection technologies between infrastructure operators and access providers.

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Source : DegroupNews